Question 1

Is PRC Wallet custodial or non-custodial?

Accepted Answer

Non-custodial. You generate and hold your keys locally; PRC cannot access or move your funds.

Question 2

Create a wallet or import an existing one—what's the difference?

Accepted Answer

Create generates a new seed on your device. Import restores from a seed/private key (use the same derivation path). After import, confirm balances on a block explorer.

Question 3

What is a seed phrase (12/24 words)?

Accepted Answer

A human-readable backup that can recreate your wallet. Store it offline, never share it.

Question 4

What's a passphrase (25th word)? Do I need one?

Accepted Answer

An optional secret that derives a different wallet from the same seed. Use it only if you can remember it—there's no reset.

Question 5

Can I use PRC on multiple devices?

Accepted Answer

Yes. Import the same seed (and passphrase, if used) on each device. Verify the same derivation path to see expected addresses.

Question 6

What networks does PRC support today?

Accepted Answer

Ethereum, Arbitrum, and BNB Smart Chain; more on /networks as they're added.

Question 7

What's a derivation path and why does it matter?

Accepted Answer

It determines how addresses are derived from your seed. Using a different path can show different addresses.

Question 8

Can PRC recover my wallet if I lose my seed phrase?

Accepted Answer

No. Only your seed (and passphrase, if used) can recover the wallet.

Question 9

Best way to back up my wallet?

Accepted Answer

Write the seed offline (paper/steel), store in two separate secure locations, and do a test recovery.

Question 10

I suspect phishing—what should I do right now?

Accepted Answer

Disconnect the dApp, revoke approvals, and move funds to a fresh wallet. Report details to security@prc.network.

Question 11

My device is lost or compromised.

Accepted Answer

Recover on a new device using your seed (and passphrase). If compromised, transfer to a new wallet immediately.

Question 12

Do you support hardware wallets?

Accepted Answer

Planned. Watch /support/changelog for supported devices and timelines.

Question 13

Where can I read your security model and audits?

Accepted Answer

See /security/architecture, /security/threat-model, and /security/audits (with firm, version, and date).

Question 14

How do I report a vulnerability?

Accepted Answer

Email security@prc.network (encrypt with our PGP key). We acknowledge within 48 hours.

Question 15

What are gas fees? Who charges them?

Accepted Answer

Network fees paid to validators/miners—not PRC. Amount depends on network congestion and tx complexity.

Question 16

My transaction is pending/stuck—what now?

Accepted Answer

Increase priority (speed up) or cancel the conflicting nonce, then resend. Check network status on an explorer.

Question 17

"Nonce too low" or "replacement underpriced."

Accepted Answer

There's a pending tx with that nonce. Speed up/cancel it using higher gas, then submit a new tx.

Question 18

"Insufficient gas" / "Insufficient output amount."

Accepted Answer

Keep enough native coin for gas; for swaps, raise slippage slightly or reduce size.

Question 19

Do I need a memo/tag?

Accepted Answer

Some chains/assets require it (e.g., exchanges for certain tokens). If required, PRC will prompt you—double-check before sending.

Question 20

How many confirmations do I need?

Accepted Answer

Varies by network and destination. Most UIs show confirmation counts; exchanges may require more.

Question 21

Why did my receive amount differ from preview?

Accepted Answer

Slippage, fees, or MEV on some networks. Review previews and confirm only when comfortable.

Question 22

A token isn't showing—how do I add it?

Accepted Answer

Add by contract address on the correct network (verify checksum).

Question 23

I sent to the wrong network—can I recover it?

Accepted Answer

Maybe. Same-address networks can be complex; often you'll need the destination wallet to support that network.

Question 24

What's the difference between bridging and swapping?

Accepted Answer

Swap: same network, token→token. Bridge: move assets across networks (uses third-party protocols with risk).

Question 25

Custom RPC—can I use my own?

Accepted Answer

Yes where supported. Ensure the RPC is trustworthy; RPC operators may see IP and call metadata.

Question 26

Token decimals look wrong.

Accepted Answer

Confirm the correct contract, network, and decimals; wrong entries can misdisplay balances.

Question 27

Which chains are next?

Accepted Answer

See roadmap on /networks and /support/changelog.

Question 28

How do I connect PRC to a dApp?

Accepted Answer

Use Connect/WalletConnect, pick PRC, and approve the requested permissions.

Question 29

What permissions am I granting?

Accepted Answer

Reading addresses, viewing balances, and optionally spend approvals. Review every prompt carefully.

Question 30

How do I revoke a dApp's access?

Accepted Answer

Settings → dApps/Connections → Revoke. You can also remove token approvals via the network's tools.

Question 31

The dApp won't connect.

Accepted Answer

Ensure you're on the expected network, reset the session, and try again.

Question 32

What am I signing exactly?

Accepted Answer

A message or transaction encoded for the network. PRC shows human-readable details where possible—sign only if you understand them.

Question 33

Do you simulate transactions?

Accepted Answer

Where available, PRC previews effects/estimates. Always verify amounts, targets, and permissions.

Question 34

How do I spot a malicious dApp?

Accepted Answer

Check the URL, socials, audits, and community reputation. When in doubt, do not connect.

Question 35

Web app is blank or won't load.

Accepted Answer

Hard refresh, disable extensions, try another browser/private window, then check /status.

Question 36

Browser/OS support.

Accepted Answer

Latest Chrome/Brave/Firefox on desktop/mobile. Keep OS and browser updated.

Question 37

QR scanner not working.

Accepted Answer

Allow camera permissions, good lighting, and retry. Manually paste if needed.

Question 38

Notifications aren't appearing.

Accepted Answer

Enable notifications in the OS/browser and PRC settings; verify you allowed the site.

Question 39

Desktop/Mobile download blocked.

Accepted Answer

Verify hash/PGP from /download; allow identified developer (macOS) or bypass SmartScreen after verifying (Windows).

Question 40

Where to see known issues?

Accepted Answer

The Known issues section on /support/changelog.

Question 41

Is PRC down?

Accepted Answer

See /status for uptime and incidents.

Question 42

Do you track my balances or addresses?

Accepted Answer

No. PRC does not track balances/addresses.

Question 43

What data do you collect?

Accepted Answer

Minimal, opt-in telemetry to improve performance and stability.

Question 44

Can I opt out of analytics?

Accepted Answer

Yes—toggle telemetry off in Settings.

Question 45

GDPR rights?

Accepted Answer

We're GDPR-aligned: data-minimization, user control, and data-subject rights.

Question 46

RPC privacy—what should I know?

Accepted Answer

RPC providers may see your IP and request metadata. Use trusted endpoints and consider privacy tools.

Question 47

Cookies and local storage?

Accepted Answer

Used for essential session settings and preferences; details in /legal/cookies.

Question 48

How do I verify a download?

Accepted Answer

Compare SHA-256 and PGP signatures listed on /download with your file.

Question 49

Where are release notes and versions?

Accepted Answer

/support/changelog lists versions, dates, "Added/Fixed/Security," and checksums.

Question 50

Why did my OS warn me?

Accepted Answer

New or unsigned binaries trigger Gatekeeper/SmartScreen. Verify signatures, then allow.

Question 51

Web wallet authenticity?

Accepted Answer

Load from wallet.prc.network only; check the certificate/URL. We publish the web build commit on /support/changelog.

Question 52

I suspect a tampered download/site.

Accepted Answer

Stop, disconnect, and report immediately to security@prc.network with details.

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