Contact PRC Wallet Support

Need help with PRC? We're here to assist—without ever asking for your secret keys.

Security Reminder

We will never ask for your seed phrase, private key, or passphrase. If anyone does, it's a scam. Report phishing to [email protected]

Quick Contacts

General & Technical Support

[email protected]

For wallet issues, transaction problems, and technical questions.

Security / Vulnerability Disclosure

[email protected]

For security issues and vulnerability reports. PGP available. Policy: /security/responsible-disclosure

Business & Partnerships

[email protected]

For business inquiries, integration partnerships, and enterprise solutions.

Press & Media

[email protected]

For media inquiries, press releases, and interview requests.

No phone support. Email gives us the logs and details we need to help faster.

Response Times (SLA)

We answer most emails within 24–48 hours (Mon–Fri, 09:00–18:00 PT). Severity-based acknowledgements:

Critical≤ 6 hours acknowledgement → immediate triage
High12–24 hours (can't transact / app unusable)
Normal24–48 hours (general support)
Low24–48 hours (feature requests)

Tip: Include full details (below) to speed up resolution.

Before You Contact Us

1Update to the latest app/web version; check /support/changelog
2Status: all systems green? See /status
3Search help: /support/faq and /support/troubleshooting
4Reproduce the issue and note the exact steps + time

What to Include (Speeds Up Support)

Subject: Short summary (e.g., "ETH tx stuck — nonce error")
Category: Getting Started / Transaction / Security / dApp / Downloads / Other
Severity: Critical / High / Normal / Low
App version & Platform: (Web / Android / iOS / Desktop + version)
Network(s): (e.g., Ethereum, Arbitrum)
Transaction hash / URLs: (if applicable)
Steps to reproduce: 1–2–3…
Screenshots/logs: (no secrets)
Timezone: (for follow-up timing)

Do not include: seed phrase, private key, passphrase, or full unredacted personal IDs.

Security & Vulnerability Disclosure

If you believe you've found a security issue:

  • • Email [email protected] and encrypt with our PGP
  • • Include: affected component (web/desktop/mobile), version, steps to reproduce, impact
  • • We acknowledge within 48 hours and coordinate a fix
  • • Safe harbor: Good-faith research under our policy will not be pursued legally

Emergency guidance (funds at risk):

Move assets to a fresh wallet immediately (new seed + optional passphrase). Then contact us with details and tx hashes.

Self-Service & Resources

FAQCommon questions and answersTroubleshootingStep-by-step problem solvingAccount RecoverySelf-custody recovery guide
ChangelogLatest updates and fixesSystem StatusReal-time service statusDownloadsApps and verification hashes

Data & Safety

  • • We're a non-custodial wallet; we cannot recover or reset your wallet
  • • Support will never ask for your seed, private key, or passphrase
  • • Keep sensitive info out of screenshots/logs

For legal and privacy details, see /legal/terms and /legal/privacy

Operating hours: Mon–Fri, 09:00–18:00 PT (USA)